Service Desk L1

Location: Belgrade, Serbia

Company

hirify.global is a global platform-powered provider of unified commerce, payments, and services for retailers and restaurants, serving customers in more than 35 countries.

What you will do

• Provide first-line technical support to customers and businesses for hardware and software issues.
• Resolve recurring and standard problems with hirify.global and third-party vendor technicians.
• Install, configure, update, and troubleshoot hardware and software.
• Review incident history to identify recurring faults and apply troubleshooting checklists and desktop diagnostic tools.
• Allocate engineer appointment times for jobs requiring multiple on-site resources and update work orders with status information.
• Respond to escalated calls, perform guided remote fixes, and participate in product or customer-base training.

Requirements

• Basic PC literacy and keyboard proficiency.
• Understanding of Windows-based applications and tools.
• Problem-solving and analytical skills.
• Relationship-building, verbal and written communication, and listening skills.
• High school diploma.
• Employment is conditional upon passing applicable screening criteria.

Culture & Benefits

• Full-time employment in Belgrade, Serbia.
• Equal employment opportunity and an inclusive workplace where differences are respected.
• Applications should use emails received from the @ncrvoyix.com domain during the application process.

Hiring process

• Employment offers are conditional upon passing the screening criteria applicable to the job.
• Recruitment agencies may submit resumes only if they are on the preferred supplier list; unsolicited agency submissions are not accepted.