Service Desk Agent L1

Location: Belgrade Campus, Serbia; onsite role

Company

hirify.global is a global platform-powered unified commerce company providing retail and restaurant solutions, payments capabilities, and related services across more than 35 countries.

What you will do

• Provide first-level technical support to customers and businesses for recurring or standard hardware and software issues.
• Work with hirify.global and third-party vendor technicians to resolve hardware and software problems.
• Review incident history to identify recurring faults and apply troubleshooting checklists and desktop diagnostic tools.
• Install, configure, update, and troubleshoot hardware and software, including guided remote fixes across multiple products.
• Allocate engineer appointment times for jobs requiring multiple on-site resources and update work orders with status information.
• Respond to escalated calls when required and participate in product-set or customer-base training.

Requirements

• Basic PC literacy and keyboard proficiency.
• Understanding of Windows-based applications and tools.
• Problem-solving and analytical skills.
• Relationship-building, verbal and written communication, and listening skills.
• High school diploma.
• Offers of employment are conditional upon passing applicable screening criteria.

Culture & Benefits

• Full-time employment in the Belgrade campus.
• Equal employment opportunity and a globally inclusive work environment.
• Employment screening is required before an offer can be finalized.