Seller Support Adviser, APAC (E-commerce)

Location: Tokyo, Japan; hybrid workplace with 2 remote days per week, 1 remote work week per quarter, and 3 flex days

Company

hirify.global is a global marketplace for refurbished devices focused on making technology reliable, affordable, and better than new while reducing environmental impact.

What you will do

• Support seller requests across the APAC region, covering Japan and Australia, through the Seller Support Center, email, chat, calls, and meetings.
• Respond to seller queries accurately, follow up on unresolved issues, and adapt communication while ensuring consistent information.
• Analyze and report product malfunctions by testing scenarios or impersonating users.
• Maintain internal databases with technical issue information and useful seller discussions.
• Educate sellers on features, communicate new back-office functionality, and help improve the seller FAQ and self-help resources.
• Gather seller feedback and share it with Product, Sales, and Marketing teams while working with Finance and Care stakeholders.

Requirements

• Confident spoken and written Japanese and English.
• 1–3 years of experience in sales, business development, account management, and/or operational support roles for those teams.
• Ability to learn new tools, policies, and operational processes quickly.
• Understanding of CRM software and experience navigating ticketing systems.
• Ability to work effectively with multiple stakeholders.
• Customer-focused approach, strong problem-solving skills, attention to detail, empathy, and excellent communication.
• Ability to resolve complex issues while maintaining strong client relationships and accurately recording cases and process information.
• Practical and proactive approach to problem-solving.

Nice to have

• Previous experience in e-commerce companies or fast-growing startups.

Culture & Benefits

• Mission-driven work focused on increasing the impact of refurbished technology.
• Hybrid work environment with remote-work flexibility.
• Hands-on career development in an innovative, driven, and fast-paced environment.
• Employee Resource Groups, mentorship programs, accessibility policies, and cultural competency training.
• Inclusive workplace with diversity, equity, and inclusion principles embedded in company practices.