Senior Client Service Representative (Corporate Action Team - Income)

Location: Tokyo, Japan; onsite

Company

hirify.global is a global financial services firm providing investor services, capital partners, specialist expertise, technology solutions, and client management.

What you will do

• Support Japanese trust banks with inquiries about dividends, interest payments, corporate actions, and related tax matters.
• Communicate clear, accurate, and timely responses and help resolve client issues.
• Work with internal teams and overseas colleagues to investigate issues and follow them through to resolution.
• Manage competing priorities, escalate issues appropriately, and keep stakeholders informed.
• Prepare client reports, contribute to client discussions, and build constructive relationships across locations.
• Maintain accurate records, follow procedures and controls, and promptly escalate discrepancies, missing information, and potential risks.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• Experience in client service, operational coordination, or issue resolution within financial services or another professional environment.
• Strong interpersonal and communication skills, a collaborative mindset, and the ability to work effectively in a team.
• Curiosity, willingness to learn, and ownership of tasks through completion.
• Strong attention to detail and the ability to manage multiple inquiries, reporting tasks, and competing priorities accurately and on time.
• Strong Japanese communication skills and business-level English proficiency, both written and verbal.

Nice to have

• Experience in financial services or familiarity with global custody, investment income, or corporate actions.

Culture & Benefits

• Collaborative environment with colleagues across BBH’s global network.
• Mentoring and guidance from experienced professionals and long-tenured leaders.
• Opportunities to develop technical expertise in global custody and asset servicing.
• Potential career development into other Client Service areas, depending on individual interests, development, and business needs.
• Private-partnership culture focused on long-term client and employee interests, continuous improvement, and shared problem-solving.