HR Process Specialist (AI and Automation)

Location: Kuala Lumpur, Malaysia; onsite

Company

A global organization building a scalable, future-ready HR function through shared services, standardization, operational excellence, and transformation.

What you will do

• Design, document, standardize, and continuously improve end-to-end HR processes across core HR domains.
• Develop process maps, SOPs, work instructions, RACI frameworks, governance models, approval flows, and exception-handling procedures.
• Analyze process performance, identify inefficiencies and risks, and lead initiatives that reduce cycle time, manual effort, and rework.
• Align HR processes with HRIS workflows, support system-change testing and implementation, and enable system-based process design.
• Apply data-driven analysis, structured problem-solving, and root-cause analysis while exploring AI and automation for HR service delivery.
• Support adoption through training materials, communication, stakeholder support, and advisory work in HR transformation and Shared Service Center implementations.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a comparable field.
• 5+ years of experience in HR Operations, HR Shared Services, HR Excellence, or HR Transformation.
• Strong expertise in HR process design, standardization, governance, process mapping, SOP development, and workflow design.
• Solid understanding of employee lifecycle processes and HR service delivery models.
• Experience with HRIS and workflow-based environments, such as Workday or SAP SuccessFactors.
• Strong analytical and problem-solving skills, a data-driven mindset, and high attention to detail.
• Ability to influence stakeholders without direct authority, with clear pragmatic communication and strong stakeholder-management skills.
• Experience in global or multi-country environments and a strong interest in technology, including AI and automation, for HR processes.
• Fluency in English and German and/or Dutch or Italian is required.

Nice to have

• Experience in an HR Shared Service Center environment.

Culture & Benefits

• Work within a global HR Shared Service Center focused on standardization and operational excellence.
• Shape and optimize HR processes globally and participate in HR transformation and system implementations.
• Collaborate with international stakeholders across HR Operations, HR IT, and Centers of Expertise.
• Work in a structured, data-driven environment that values quality, accountability, innovation, and continuous improvement.
• Receive competitive compensation and benefits aligned with experience and location.
• Join an inclusive workplace with employee resource groups, including Pride Network and global and local Women’s groups, plus reasonable adjustments where requested.