Business Analyst (CMS)

Location: San José, Costa Rica; hybrid, with teams in the office an average of four days a week

Company

hirify.global is a global creative agency, consultancy, and technology company delivering brand, customer experience, commerce, data, production, and technology services as part of WPP.

What you will do

• Lead requirements gathering and understand client business needs, industry context, and data challenges.
• Write user stories, define acceptance criteria, and translate requirements into functional specifications.
• Capture, organize, obtain approval for, and follow up on business, functional, and technical requirements.
• Establish project scope baselines, identify deviations and change requests, and negotiate priorities with clients.
• Design business needs into compatible system solutions and coordinate documentation with cross-functional Dev, QA, and Creative teams.
• Plan project execution and support developers and QA through build, testing, issue triage, and troubleshooting.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• 3+ years of experience in an interactive agency, online software development environment, or systems integration consulting.
• At least 2 years of experience documenting requirements and specifications for software applications, including websites, intranets, and/or mobile experiences.
• Familiarity with modern web development, content management systems, mobile application development, user experience, and responsive design.
• Strong knowledge of web technologies, with an emphasis on CMS platforms, including content authoring, editing, and publishing processes.
• Experience managing JIRA boards and tickets through completion, participating in agile ceremonies, and creating and maintaining Confluence sites and ad-hoc documentation.
• Experience defining requirements, user stories, and risks.
• Strong written and oral communication skills, ability to immerse in an industry or market and quickly add value, and a proactive, eager-to-learn approach.

Nice to have

• Knowledge of Sitecore.

Culture & Benefits

• Hybrid work model with office attendance averaging four days per week.
• Flexibility or accommodations can be discussed with the hiring team during the interview process.
• Collaborative environment focused on creativity, connection, inclusion, and equal career opportunities.

Hiring process

• Submit the application through hirify.global and review the Recruitment Privacy Policy before providing personal information.
• Discuss any required accommodations or flexibility with the hiring team during the interview process.