5 дней назад
Analyst, Channel Operations (Temporary 11-Months)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Analyst, Channel Operations (Temporary 11-Months) (Model N/Excel): Supporting daily channel operations, resolving operational requests, and contributing to the Model N migration with an accent on UAT, data validation, issue tracking, and process documentation. Focus on validating system outputs, resolving chargebacks and operational exceptions, preparing uploads, and stabilizing processes after go-live.
Location: La Aurora, Heredia, Costa Rica
Company
develops and delivers healthcare products and services focused on its mission to save and sustain lives.
What you will do
- Process daily and monthly operational activities according to the operational calendar and established SLAs.
- Support the Model N migration and stabilization, including UAT, data validation, defect and issue tracking, documentation, hypercare, and post-go-live support.
- Collaborate with IT, Sales, Contracts Management, Customer Service, Customer Master, Supply Chain, and Channel Operations stakeholders to identify process gaps, validate outputs, and escalate risks.
- Use Model N, Excel, JDEdwards, Cognos, Outlook, and SharePoint to resolve requests and operational issues.
- Resolve traces, chargebacks, cross-reference errors, PCN errors, and other operational exceptions; prepare weekly and monthly uploads.
- Create and maintain SOPs, job aids, and process documentation while providing service to internal and external customers.
Requirements
- Bachelor’s degree in business administration or a similar field.
- Two years of experience in finance, commercial operations, or contract operations competencies and qualifications.
- Intermediate to advanced Excel proficiency.
- Hands-on experience with Model N is required, including navigating the system, validating data, and supporting operational issue resolution.
- Customer focus, collaboration, teamwork, and strong attention to detail.
Nice to have
- Experience supporting system migrations, UAT, hypercare, post-go-live stabilization, or process transition activities.
- Experience with AS400 and ERP systems such as JDE Oracle.
Culture & Benefits
- Full-time temporary position for 11 months.
- Work supports the Medical Products Division and US Hospital Products Division.
- Culture emphasizes courage, trust, collaboration, ownership, accountability, and operational effectiveness.
- Equal employment opportunity and reasonable accommodations are available.
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