L2 Support Engineer (SRE)

Location: Argentina — Remote

Company

hirify.global is an experience innovation company that builds and runs large-scale global data, experience, and commerce platforms for recognized brands.

What you will do

• Maintain system observability and adjust service-level objectives.
• Participate in and facilitate incident resolution, including on-call duty of up to one week-long shift per month.
• Improve the reliability of managed platforms through proactive engineering.
• Assess actual and anticipated failure scenarios with delivery teams and define mitigations.
• Create runbooks for preventing and remediating failure scenarios.
• Reduce operational work that does not add value.

Requirements

• At least 2 years of experience as a DevOps Engineer, Support Engineer, or Site Reliability Engineer.
• Knowledge of Site Reliability Engineering principles and experience working with SLOs.
• Experience resolving severe incidents on high-impact platforms.
• Scripting skills and experience automating moderately complex processes.
• Familiarity with automation systems such as GitHub Actions, Azure DevOps, Ansible, or Chef.
• Upper-intermediate English, at least B2, written and spoken.
• Agile methodology and consulting experience are a plus.

Nice to have

• React experience and interest in full-stack opportunities.
• Production incident management experience for high-value, high-traffic public online services in a 24x7 setup.
• Commerce platform and corporate-environment experience.
• Experience with international, on-shore, and off-shore teams.
• Basic knowledge of serverless services in AWS, Azure, or GCP.
• Experience with Datadog, New Relic, Dynatrace, Prometheus, or Grafana.
• Experience with GitHub Actions, Azure DevOps, GitLab, or Jenkins.
• Familiarity with Docker, a solution mindset, and willingness to help colleagues.

Culture & Benefits

• Remote and hybrid work options are available depending on the country; this role is remote in Argentina.
• International mobility and professional development programs.
• Access to learning, training, industry experts, and current tools.
• Inclusive, diverse culture focused on creativity, autonomy, collaboration, and continuous growth.

Hiring process

• The Talent Acquisition team reviews applications and contacts candidates whose skills and experience align with the role.
• Submit a CV covering relevant experience and expertise; age, gender, marital status, and a headshot are not required.
• Reasonable interview accommodations can be requested in the application or from the Talent Partner.