Head of Supply (Couriers)

Location: Kazakhstan; hybrid workplace

Company

hirify.global operates a global platform serving millions of people across 47 countries and provides opportunities for international collaboration and professional development.

What you will do

• Own supply-demand balance, courier availability, productivity, geographic coverage, forecasting, SLA achievement, and marketplace health across markets.
• Lead the end-to-end courier acquisition funnel, including budgets, CAC targets, channel mix, activation, experimentation, and local acquisition programs.
• Define global courier positioning, supply marketing, communications, retention initiatives, and performance optimization.
• Own supply investment budgets, ROI and payback frameworks, quarterly and annual planning, and allocation across markets.
• Author the global supply strategy, lead planning and business reviews, manage escalations, and align country teams with Product, Marketing, Finance, Legal, GR, Commercial, and Operations.
• Prioritize supply-side product requirements, coordinate pilots and rollouts, and build scalable courier, fleet, fulfillment, and marketplace operating models using analytics and forecasting.

Requirements

• At least 7 years of experience in marketplace operations, supply growth, or platform scale.
• Proven ownership of annual acquisition budgets of $1M or more.
• Experience leading multi-country or global teams of at least 8 people.
• Demonstrated ability to improve CAC and supply retention simultaneously.
• Advanced English proficiency required.
• The role requires the ability to run current marketplace performance while redesigning operating models across country execution, economics, strategy, product, and transformation.

Nice to have

• Background in on-demand logistics, ride-hailing, or food delivery.

Culture & Benefits

• Hybrid work in Kazakhstan.
• Mentoring, career consulting, learning programs, language courses, and internal speaking clubs.
• International collaboration and participation in the Global Talent Exchange Program.
• Company-wide challenges, awards, sports activities, social impact initiatives, and volunteering projects.
• Open, initiative-driven environment focused on professional growth.
• Final benefits may vary depending on location.