Senior Application Operations Engineer

Location: Edinburgh, Scotland, United Kingdom. Hybrid work with occasional travel to the nearest base office.

Company

hirify.global is a technology services and digital transformation partner delivering cloud, data and AI, enterprise applications, digital transformation and managed services for public sector, financial services and commercial organisations.

What you will do

• Own the health, availability and performance of business-critical applications and services.
• Use Dynatrace, distributed tracing, DQL, dashboards, alerts and operational metrics to monitor and optimise application performance.
• Identify and resolve performance, availability, latency and capacity issues across distributed systems, APIs, microservices and cloud-native applications.
• Lead incident triage, root cause analysis, post-incident reviews and complex production issue resolution or mitigation.
• Partner with development, Service Desk and customer teams across defects, UAT, deployments, releases, changes and migrations.
• Drive problem management, capacity planning, continual service improvement and technical documentation.

Requirements

• Strong application performance monitoring and observability experience across metrics, logs, traces, alerting and dashboards.
• Hands-on experience investigating production incidents and application performance issues.
• Strong understanding of distributed systems, microservices, APIs and web application architectures.
• Working knowledge of AWS, Kubernetes, containers and cloud-native hosting, including load balancing, auto-scaling and cloud networking.
• Experience with incident, problem, change and release management, plus a practical understanding of the SDLC and production releases.
• Ability to perform root cause analysis and convert technical findings into practical improvements.
• Strong stakeholder communication skills, including explaining technical risks and recommendations to non-technical audiences.
• Experience working in ITIL, Agile and/or PRINCE2 environments.
• Proactive focus on service reliability and continuous improvement.

Nice to have

• Hands-on Dynatrace experience, particularly Distributed Tracing and Dynatrace Query Language.
• AWS experience with EKS, EC2, Lambda and related services.
• Oracle and PostgreSQL database knowledge.
• Exposure to Java, Angular and JavaScript applications.
• Jira Service Management experience.
• Experience integrating observability or APM tooling with ITSM platforms.
• Familiarity with Site Reliability Engineering and operational excellence practices.

Culture & Benefits

• Hybrid and remote working flexibility within the role's hybrid arrangement.
• Career progression, leadership support, mentorship and quarterly career development reviews.
• Significant training budget for certifications and further education.
• Performance-related profit share, pension, private healthcare and life assurance.
• Enhanced maternity and paternity leave, recognition programmes, and ESG, CSR, diversity and inclusion initiatives.

Hiring process

• Applications are accepted directly; agency candidates are not accepted.