Maintenance Service Manager (Data Center Operations)

Location: Osaka, Japan; on-site data centre operations with participation in an on-call incident response roster and attendance outside normal working hours when required.

Company

hirify.global operates hyperscale data centres across the Asia Pacific and Middle East region, supporting the digital infrastructure needs of major global companies.

What you will do

• Support the Senior Technical Service Manager in operating the site to achieve uptime and customer SLA compliance.
• Lead the site technician team, manage staffing and leave coverage, set performance goals, and provide coaching and development.
• Plan, supervise, and coordinate planned and reactive maintenance, repairs, upgrades, critical switching, and service isolation.
• Investigate and resolve complex technical incidents, analyse operational metrics and risks, and participate in the on-call response roster.
• Maintain SOP, MOP, EOP, SWMS, asset maintenance plans, switching procedures, and regulatory documentation.
• Coordinate vendors, customer communications, change requests, property inspections, and emergency escalations.

Requirements

• 5+ years of mechanical and electrical experience in data centres, facilities, engineering operations, trades, or related fields; data centre experience is preferred.
• Fluent written and spoken English and Japanese.
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals.
• Familiarity with customer portals, BMS, and computerized maintenance management systems.
• Excellent collaboration and strong communication skills.
• Effective customer management and meeting chairing experience.
• Flexibility, forward-thinking, and motivation to work in a changing environment.

Nice to have

• Experience successfully managing third-party service providers and negotiating service quotes and pricing.

Culture & Benefits

• Work in a flexible and safe environment focused on collaboration, transparency, responsiveness, and continuous improvement.
• Opportunity to develop within a rapidly growing hyperscale data centre business.
• Work alongside a diverse team of problem solvers with varied backgrounds and perspectives.
• Operational coverage includes 24/7 technical staff, planned leave coordination, after-hours work when required, and on-call responsibilities.