SIP Analyst, SH

Location: Hybrid in Shanghai, China, combining office-based work with remote work from home according to business needs and company policies.

Company

hirify.global develops healthcare solutions at the intersection of health, material, and data science, building on 3M Health Care’s legacy.

What you will do

• Handle customer issues related to billing, collections, complaint management, disputes, returns, adjustments, and collection activities.
• Collaborate with customers and internal Customer Incentive Plans, Distribution Center, Transportation, Pricing, and Cash Application teams to resolve problems and implement service solutions.
• Process customer incentive plan resolutions accurately and build credibility through timely issue resolution.
• Analyze processes and results to recommend solutions for customer and account-specific needs.
• Expand knowledge of credit policies and collection principles while improving analysis, reporting, and presentation skills.
• Train new employees and team members on process- and system-related topics.

Requirements

• Bachelor’s degree or equivalent.
• 1–2 combined years of experience in finance, customer service, or customer incentive plans.
• Advanced English.
• Strong interpersonal, communication, analytical, organizational, and short-term planning skills.
• Experience with customer service processes and systems, including SAP and Salesforce or another CRM system.

Nice to have

• Accounts receivable knowledge and experience.
• Excellent verbal and written communication skills.
• Problem-solving, reasoning, and analytical skills.
• Flexibility and attention to detail.

Culture & Benefits

• Hybrid working arrangement with office-based work in Shanghai and remote work from home, subject to business needs and company policies.
• Programs supporting employees’ physical and financial well-being.
• Compensation and benefits are benchmarked against companies of comparable size and scope.
• Recruitment communications regarding hirify.global opportunities come from an @hirify.global.com email domain.

Hiring process

• Provide education and work history by uploading a resume or entering the information directly into the application fields; otherwise, the application may not be considered.
• Confirm acceptance of hirify.global’s terms before submitting the application.