GCM Client Administrator II (Global Capital Markets)

Location: Hybrid position in Wilmington, Delaware, United States of America

Salary: $24.87–$41.45 hourly (USD)

Company

M&T Bank provides banking and financial services, including Global Capital Markets trust and entity administration.

What you will do

• Administer trust and entity accounts for high-net-worth private and institutional clients, including medium-to-large and highly complex accounts.
• Serve as the primary client contact, address inquiries, resolve issues, and implement client strategies and requests.
• Process cash disbursements, trades, account balances, new accounts, discretionary distributions, trust terminations, and related documentation.
• Support account representatives with recommendations, client meeting preparation, revenue-generating activities, and daily relationship management.
• Coordinate with internal and external service partners and provide guidance to less experienced personnel.
• Maintain administrative controls, identify risks for escalation, and comply with company policies, regulatory standards, audits, and controls.

Requirements

• At least 4 years of combined higher education and/or work experience, including at least 1 year of relevant experience with direct client contact.
• Strong focus on customer service and client satisfaction.
• Strong verbal and written communication skills.

Nice to have

• Bachelor’s degree in Finance, Business, Economics, or Accounting.
• CCTS certification if focused on corporate trust.
• Strong skills in relevant software applications and the ability to learn new applications.
• Experience working in a team environment and developing trusted relationships with clients and administrative support areas.
• Strong interpersonal, analytical, and relationship-building skills.
• Ability to work effectively with highly capable and successful individuals while maintaining integrity and professionalism.

Culture & Benefits

• Full-time hybrid employment.
• Work includes guidance and support for less experienced personnel.
• Commitment to belonging, risk management, regulatory compliance, internal controls, and professional standards.
• Compensation is market-informed and based on the candidate’s knowledge, skills, and experience.