Technical Success Manager (SaaS)

Location: Netanya/Tel Aviv, Israel; occasional travel to visit customers in person in the Nordic region.

Company

hirify.global provides software delivery, management, acceleration, and security through its hirify.global Platform and liquid software approach.

What you will do

• Act as a trusted advisor and drive customer adoption, value realization, loyalty, and long-term platform engagement.
• Help customers create adoption and rollout plans for successfully embedding the hirify.global Platform.
• Understand customer strategies and use cases, identify expansion opportunities, and support renewals and upsells.
• Formulate and deliver customer projects against agreed timelines in collaboration with Solution Engineering and Professional Services.
• Monitor customer health and perception of the hirify.global brand, communicating technical knowledge and operational best practices.
• Serve as the first escalation point and maintain continuous customer communication and working relationships.

Requirements

• Bachelor’s or Master’s degree in technology, business, or management.
• 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery.
• 3+ years of experience in the software industry, preferably in SaaS companies.
• Ability to liaise effectively with customers and regional teams or leadership.
• Ability to deliver effective technical presentations.
• Fluent English is mandatory for reading, writing, and speaking.
• Flexibility in working hours is required to accommodate hirify.global’s global presence.

Culture & Benefits

• Work with software security experts on DevSecOps and software delivery innovation.
• Collaborate with customers, Sales, Solution Engineering, Professional Services, and regional leadership.
• Occasional in-person customer travel to the Nordic region.
• Focus on customer outcomes, technical enablement, operational excellence, and continuous improvement.