Client Relationship Manager - Northwest (Retirement Services)

Location: Seattle, WA; candidates must reside in the Northwest region of the United States. The role requires approximately 25–40% nationwide travel.

Annual base salary: $100,000–$150,000.

Company

hirify.global provides financial and retirement services focused on improving access to financial opportunities for individuals and communities.

What you will do

• Build trusted relationships with senior client stakeholders, advisors, and third-party administrators.
• Analyze plan data and industry trends to recommend improvements to plan design, products, investments, and participant engagement.
• Lead cross-functional service teams in executing client strategies and measuring results.
• Drive client retention, benchmarking, RFI/RFP responses, organic growth, and cross-selling of Voya solutions.
• Lead contract negotiations, including pricing, contract execution, and Service Level Agreements.
• Coordinate project scope, implementation dates, costs, requirements, and delivery expectations.

Requirements

• 6+ years of experience in client service relationship management for defined contribution plans.
• Bachelor’s degree or equivalent retirement services work experience.
• FINRA Series 6 or 7 and Series 63 licenses.
• Retirement industry experience and a strong understanding of tax-exempt retirement plans and investments.
• Strong client relationship management, interpersonal, presentation, negotiation, verbal, and written communication skills.
• Ability to reside in the Northwest region of the United States and travel approximately 25–40% of the time nationwide.

Nice to have

• Experience supporting governmental or tax-exempt retirement plan clients.

Culture & Benefits

• Purpose-driven, inclusive workplace focused on customer service, critical thinking, teamwork, business acumen, and learning agility.
• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions of up to 6% and an employer-paid cash balance retirement plan of 4%.
• Tuition reimbursement of up to $5,250 per year.
• 20 days of paid time off, nine paid company holidays, a flexible Diversity Celebration Day, and 40 hours of paid volunteer time annually.
• Uses automation, AI, and analytical capabilities to support plan analysis and improve client and cross-functional processes.