Warranty Process & Training Team Leader

Location: Davidson, North Carolina, United States; onsite Monday through Thursday, with the option to choose the work location on Fridays

Annual base salary: $72,611.66–$116,700.00

Company

hirify.global creates sustainable and efficient climate solutions for buildings, homes, and transportation through businesses including Trane and Thermo King.

What you will do

• Develop and deliver training for warranty supply stores, suppliers, team members, dealers, and other internal or external users.
• Build and maintain end-to-end standard work, process maps, job aids, training materials, and role-based procedures for supply warranty activities.
• Coordinate launch readiness for new or changed processes and systems, including training plans, user lists, test scenarios, readiness reviews, and issue tracking.
• Partner with Operations, IT, Residential and Commercial warranty teams, and suppliers to validate workflows, handoffs, business rules, and escalation paths.
• Monitor adoption, data quality, process compliance, and user feedback; identify barriers and recommend corrective actions.
• Lead continuous improvement, change communications, user acceptance testing, defect tracking, and stabilization activities.

Requirements

• Associate or bachelor’s degree in business, education, operations, or a related field, or equivalent relevant experience.
• Experience in process improvement, training, operations, quality improvement, warranty, customer support, and system implementation.
• Ability to create clear procedures and facilitate training for audiences with different levels of technical familiarity.
• Proficiency with Microsoft Office and comfort learning business systems.

Nice to have

• Experience with case-management, ERP, CRM, and warranty systems.

Culture & Benefits

• Full-time employment with benefits available from day one for employees and families.
• Health insurance, holistic wellness programs, fertility coverage, and adoption or surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, volunteer leave, and parental leave options.
• 401(k) matching, educational and training programs, tuition assistance, and student debt support.
• Benefits may vary by site, collective bargaining agreement, and local or state regulations.