Modern Workplace & Endpoint Engineer (Microsoft 365)

Location: Athens, Attica, Greece; hybrid work with periodic Customer-site travel and flexibility during onboarding and shadowing phases as required by active engagements.

Company

Quento Technologies S.A., the ICT arm of hirify.global, delivers AI, digital engineering, cloud, and cybersecurity solutions, with a presence in Greece, Luxembourg, and Belgium.

What you will do

• Operate enterprise endpoint services using Microsoft Intune, Autopilot, compliance policies, Conditional Access, patching cycles, and L2 troubleshooting.
• Package and deploy applications through Intune Win32, MSIX, Company Portal, and controlled test-to-production release cycles.
• Administer Teams, Exchange Online, SharePoint, OneDrive, sensitivity labels, retention policies, Copilot rollout support, and Teams governance.
• Support Teams room devices and hybrid-work scenarios while handling endpoint and workplace incidents, requests, and changes in ServiceNow.
• Participate in Customer knowledge-transfer workshops, shadowing, onboarding, documentation, runbook development, and operational knowledge capture.
• Identify automation and service-improvement opportunities and maintain portable playbooks for multiple managed-workplace customers.

Requirements

• University degree in Computer Science, Engineering, or a related field.
• 3–5 years of hands-on Modern Workplace or endpoint operations experience at enterprise scale with 300+ users.
• Experience supporting enterprise Customers in a managed-services or multi-client environment and troubleshooting endpoint and collaboration incidents in production.
• Experience with ITSM ticketing and change-management processes using ServiceNow or an equivalent system.
• Strong analytical, troubleshooting, and communication skills.
• Fluent English at B2 minimum is required for Customer-facing interaction.
• Hands-on knowledge of Microsoft Intune, including configuration profiles, compliance policies, app protection, Autopilot, ESP, and Endpoint Analytics.
• Knowledge of Windows 10/11 administration, image management, drivers and firmware, hardening baselines, and Windows Update for Business patching rings.
• Knowledge of Microsoft 365 administration, including Teams admin center, Exchange Online, SharePoint, OneDrive, sensitivity labels, and retention policies.
• Entra ID basics, including users, groups, group-based licensing, MFA registration, and Conditional Access reading at L2 level; Conditional Access authoring is not required.
• Application packaging with PSADT, MSIX, IntuneWin, and PowerShell packaging scripts, plus PowerShell for automation and reporting.

Nice to have

• Knowledge of ITIL and operational support practices.
• Microsoft MD-102 certification.
• Experience in 24x7 or multi-Customer managed-services environments.
• Experience in regulated or highly available environments.

Culture & Benefits

• Standard hybrid working model with home-equipment benefits and flexibility during active engagements.
• Competitive compensation, ticket restaurant card, and annual bonus programs.
• IT equipment, mobile and data plan, modern facilities, free coffee and beverages, indoor parking, and company bus.
• Private health insurance, onsite occupational doctor, workplace counselor, gym, wellness facilities, and ping pong room.
• Mentoring, coaching, personalized annual learning and development plan, career tools, referral bonuses, and wellbeing, ESG, and volunteering activities.
• Work must comply with regulatory requirements and support implementation of the Group Anti-Bribery and Corruption Policy.