Customer Support Agent (Fintech)

Location: Copenhagen, Denmark; onsite in the Copenhagen office

Salary: 280,000–360,000 DKK gross per year

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, payables, toll, and lodging expenses in more than 80 countries.

What you will do

• Respond to customer inquiries through chat, email, and phone with timely, professional support.
• Troubleshoot issues, provide accurate solutions, and escalate cases when necessary.
• Guide customers through the product and document cases through resolution.
• Report bugs and share user feedback with product and engineering teams.
• Create and update FAQs, help articles, and internal support guides.
• Identify recurring issues and suggest product or process improvements.

Requirements

• At least 1 year of experience in customer service or support, ideally in a SaaS company.
• Excellent verbal and written communication skills in both Danish and English are essential.
• Customer-focused mindset and commitment to customer satisfaction.
• Strong attention to detail, reliability, and consistent quality.
• Strong IT and computer skills.
• Familiarity with ticketing systems and support workflows, preferably Jira and Intercom.

Nice to have

• Hands-on experience in technical support and troubleshooting.

Culture & Benefits

• Assigned workspace, company-issued equipment, and formal hands-on training in the Copenhagen office.
• Six weeks of paid vacation annually.
• 5% company-paid pension and health insurance after successfully completing probation.
• Healthy lunch program, beverages, snacks, and an optional massage program after probation.
• Employment offers may be subject to legally permitted pre-employment screening.