Customer Service Representative (Order-to-Cash)

Location: Brabrand, Denmark; based on-site with an option to work up to 2 days per week from home.

Company

hirify.global is a global leader in flavors, fragrances, food ingredients, and health & biosciences, delivering sustainable innovations for everyday products.

What you will do

• Manage end-to-end Order-to-Cash processes for domestic and export customer orders.
• Receive, process, monitor, and follow up on orders to ensure accurate and timely fulfilment.
• Act as a key customer contact for inquiries, order updates, complaints, and issue resolution.
• Coordinate with Sales, Supply Chain, Logistics, Planning, and Finance to support seamless operations.
• Maintain customer and internal sales relationships while providing tailored product and process support.
• Identify process improvements, share best practices, and ensure compliance with internal policies, export regulations, and customer-specific requirements.

Requirements

• Experience in customer service, order management, or supply chain operations; B2B experience is preferred.
• Strong understanding of Order-to-Cash processes, including order entry, fulfilment, and invoicing.
• Excellent professional communication and customer relationship management skills.
• High attention to detail and accuracy in transactional work.
• Strong problem-solving skills and the ability to manage multiple priorities proactively.
• Ability to collaborate across functions and cultures in a matrix organization.
• Team-oriented, customer-centric, proactive, and solution-oriented approach.
• Fluency in English and Danish.

Nice to have

• Experience working with ERP systems such as SAP or Workday.
• Experience managing export orders and understanding international trade requirements.
• Experience driving process improvements or automation initiatives.
• Confidence in handling complex customer situations with professionalism and empathy.
• Additional language skills.

Culture & Benefits

• Global organization with strong values and a commitment to sustainability.
• Dynamic, international environment with diverse stakeholders.
• Continuous learning and development opportunities.
• Collaborative and inclusive culture.
• Competitive compensation and benefits package.
• Flexible working arrangements supporting work-life balance.

Hiring process

• Applications and CVs must be submitted through the Workday recruitment system.
• Applications are reviewed on an ongoing basis, with interviews arranged during the application period.
• The posting may close early once a suitable candidate is found.