Senior Tech Operations Specialist

Location: Remote in Brazil; hybrid in Belo Horizonte

Company

hirify.global operates a B2B ground transportation marketplace connecting bus, rail, and ferry operators in 70+ countries with online retailers such as Google Maps and Booking.com.

What you will do

• Own high-level operational monitoring and ensure smooth processes across the business.
• Lead escalations and incident management, driving rapid resolution and minimizing operational impact.
• Investigate technical issues, identify root causes, validate hypotheses with data, and support solution design.
• Lead or support strategic and operational projects focused on product, technology, and operational efficiency.
• Build and improve tools and processes with the operations team, including the use of AI to scale workflows.
• Coordinate internal and external communication during issue resolution and provide clear updates.

Requirements

• At least 3 years of experience in similar roles, including 2nd- or 3rd-level technical support, IT analysis, or monitoring.
• Ability to detect incident root causes and provide high-level analysis of solution designs.
• Product-oriented mindset with a focus on long-term risk prevention and mitigation, not only immediate fixes.
• Experience investigating complex SQL queries and relational databases.
• Ability to develop strategies to predict, prevent, and address technical and operational bottlenecks.
• Ability to collaborate with cross-functional teams to diagnose and resolve technical issues with minimal business disruption.
• Fluent English and the ability to explain complex topics clearly.
• Analytical, independent, and tech-savvy approach; comfortable with fast-paced environments and heavy context switching.

Nice to have

• Experience with Jira and monitoring tools such as Prometheus, Grafana, or New Relic.

Culture & Benefits

• Remote work is available in Brazil; hybrid work is available in Belo Horizonte.
• Work on a product used by millions of people daily, with high-load, availability, and scalability challenges.
• Collaborate across operations, product, technology, and external partner teams.