Knowledge & Training Manager (m/f/x) (Fintech)

Location: Munich, Germany; onsite role at Seitzstraße 8e, 80538 München. International relocation support is provided if required, and an opportunity to work from abroad is available.

Company

hirify.global is a European digital investment and banking platform offering brokerage, wealth management, banking, lending, and related financial services.

What you will do

• Act as an information interface between Client Success and other departments within the CS Back Office.
• Prepare product changes and client-journey updates, anticipating client inquiries and creating content for the FAQ portal, chatbot, and client service teams.
• Create internal knowledge articles and convert them into training materials while maintaining communication standards.
• Design chatbot answer architecture, analyze errors, and optimize automated communication.
• Plan and conduct agent training sessions and keep training materials up to date.
• Support Incident Management and participate in on-call shifts to distribute emergency information quickly and accurately.

Requirements

• Strong communication skills, organizational talent, analytical thinking, reliable quality, and a clear customer focus.
• Sound experience in information and communication management.
• Confident use of modern knowledge management systems such as Salesforce, shelf.io, or similar tools.
• Experience with structured knowledge transfer, training concepts, and training materials.
• Ability to analyze process gaps, derive improvement strategies, and implement them with the team.
• Good German and English skills at C1 level.

Culture & Benefits

• International, diverse, inclusive, and growing team in a fintech startup.
• Latest hardware and tools.
• In-house knowledge-sharing and career development sessions, plus an individual education budget.
• Free German language classes.
• Attractive compensation package, company pension scheme, and 50% monthly contribution toward the Deutschland Jobticket.
• Complimentary PRIME+ Broker subscription and discounted Urban Sports Club activities.