Vice President, Customer Success

Location: Remote

Company

hirify.global provides TDX, an AI-powered workforce analytics platform that helps Global 2000 organizations design, source, and manage their extended workforce.

What you will do

• Build deep knowledge of customer objectives, stakeholders, decision processes, and business problems, and advise customers on the actions hirify.global believes will create value.
• Connect TDX use cases to measurable business outcomes, establish success measures and baselines, and make realized value visible.
• Drive retention, renewals, and expansion by managing renewal mechanics, risks, expansion opportunities, and commercial trade-offs.
• Own ambiguous customer and cross-functional situations, clarify accountability, mobilize Product, Data, Advisory, Sales, and other resources, and move issues to resolution.
• Translate customer issues and requirements into actionable internal inputs and close the loop with customers while engaging credibly with practitioners and executives.
• Lead and develop Customer Success leads through coaching, constructive challenge, account-strategy guidance, clear expectations, and accountability.

Requirements

• Senior, hands-on Customer Success leadership experience.
• Experience building executive-level customer relationships and credibility.
• Track record of connecting technology use cases to measurable customer business outcomes and making realized value visible.
• Demonstrated ownership or material contribution to retention, renewals, and expansion, with the commercial judgment and financial acumen to manage Customer Success as a growth engine rather than as a sales position.
• Demonstrated ability to develop and coach Customer Success leaders, set clear expectations, and create accountability without creating fear.
• Experience in services procurement and/or contingent workforce sufficient to discuss customer business problems credibly.
• Excellent judgment and operating discipline in ambiguous, cross-functional situations.
• Ability to challenge weak thinking constructively, listen first, lead with low ego, handle conflict, deliver difficult messages, and remain effective with practitioners and senior executives.

Culture & Benefits

• Fully remote work environment focused on flexibility, ownership, and continuous learning.
• Inclusive workplace committed to equal employment opportunity and diversity.