Customer Support Specialist (AI Cloud)

Location: Taipei City, Taiwan. On-site in the Taipei office 5 days per week with rotational shifts covering Asia-Pacific hours and 24/7 international support.

Company

hirify.global builds cloud infrastructure for AI, providing on-demand GPU compute for training, experimentation, and deployment of AI models using renewable energy.

What you will do

• Handle customer tickets end to end, including instance access, connectivity, GPU, API, account, and billing issues.
• Troubleshoot independently, monitor service status, communicate incidents, and escalate to on-call engineering when needed.
• Perform clear handovers with teammates in other time zones at the start and end of each shift.
• Maintain internal support guides and flag recurring issues to product and engineering.
• Help onboard and mentor new team members as the Asia-Pacific team grows.

Requirements

• 2+ years of experience in a technical role at a cloud provider.
• Bachelor's degree in computer science, IT, or a related field, or equivalent experience.
• Networking fundamentals for connectivity troubleshooting, including SSH access, firewall and port rules, TCP/IP routing, and reachability.
• Comfort with database queries and REST API debugging.
• Ability to work independently, recognize when to escalate, and stay calm under pressure.
• Excellent written and verbal communication in Mandarin and English with technical and non-technical audiences, plus leadership and stakeholder management skills.

Nice to have

• GPU, virtualization, or Kubernetes knowledge.
• Python or Bash scripting.
• Other Asian languages, such as Japanese or Korean.
• Experience using AI tools to automate support work.
• Relevant certifications, including LFCS, NCA-AIIO, ITIL Foundation, or CKA.

Culture & Benefits

• Full-time, permanent employment with on-site work in Taipei 5 days per week.
• Rotational shift pattern supporting international markets around the clock.
• Cash and equity compensation with healthcare, lunch, wellbeing, and other benefits.
• Work with colleagues across more than 40 nationalities and collaborate with engineers, researchers, and partners across the global AI ecosystem.
• Low-hierarchy environment with an opportunity to shape the Asia-Pacific support function.

Hiring process

• Submit the application through the Careers page; applications sent by email are not accepted.
• There is no artificial deadline; hiring proceeds when a suitable candidate is found.