Infrastructure Operations Operator (Sauda) (AI)

Location: Sauda, Norway; approximately 25% travel to other Nscale data centres may be required.

Company

Nscale provides GPU cloud infrastructure for AI start-ups and enterprise customers.

What you will do

• Operate and monitor AI data centre infrastructure while ensuring adherence to agreed SLAs and supporting availability, reliability, and performance.
• Diagnose and resolve hardware, software, networking, and infrastructure issues, taking ownership of complex problems through resolution.
• Lead and support incident response, coordinate with engineering and infrastructure teams, and contribute to root cause analysis and preventive actions.
• Handle advanced customer support requests and technical escalations with clear communication during operational incidents.
• Mentor junior operators, share operational knowledge, coordinate hardware vendors, and support installation, replacement, and break-fix activities.
• Improve operational workflows, processes, procedures, documentation, and runbooks.

Requirements

• 2+ years of experience in data centre operations, infrastructure operations, technical support, or a similar environment.
• Strong understanding of data centre operations, server hardware, networking concepts, and infrastructure connectivity.
• Experience troubleshooting hardware and software issues and diagnosing and resolving complex technical problems using structured approaches.
• Experience working in environments governed by SLAs and service management processes.
• Strong analytical, problem-solving, communication, organisational, and customer service skills.
• Ability to support and mentor less experienced team members and influence stakeholders without direct authority.
• Relevant technical certifications or equivalent practical experience.
• Willingness and ability to work shifts, participate in on-call rotations, support extended hours during critical incidents, and travel to other Nscale data centre locations.

Nice to have

• Experience in large-scale or mission-critical data centre environments.
• Hands-on server installation, maintenance, or break-fix experience within a technology organisation.
• Exposure to cloud, HPC, AI, or GPU infrastructure environments.
• Experience supporting customer-facing infrastructure services.

Culture & Benefits

• Full-time, shift-based work with on-call support and extended hours during critical incidents or high-demand projects.
• Collaborative, supportive, and innovative environment with an emphasis on ownership, accountability, transparency, and continuous learning.
• Highly competitive base and equity package with reviews every 12 months.
• Progression plan supported by hands-on experience, technical training, and exposure to AI and GPU infrastructure.
• Human-first flexibility focused on balance and wellbeing.