обновлено 7 дней назад
Service Manager (Robotics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
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TL;DR
Service Manager (Robotics): Building and managing after-sales service operations for MujinOS-powered industrial automation systems with an accent on field service leadership, customer support, service agreements, and scalable service infrastructure. Focus on implementing ticketing and 24/7 remote support, coordinating technical escalations, and improving service quality across customer sites.
Location: Best, Netherlands; on-site role with up to 50% of working time at customer sites and willingness to travel required.
Company
develops OS, a hardware-agnostic automation platform connecting robots, AGVs, storage systems, sensors, and other equipment through physical AI and digital-twin technologies.
What you will do
- Lead and develop the Field Service team, including recruitment, onboarding, training, performance management, and workload planning.
- Oversee installation, commissioning, maintenance, troubleshooting, repairs, technical escalations, spare parts, and service logistics.
- Manage customer service requests, escalations, satisfaction, service agreements, SLAs, and contractual performance targets.
- Establish a service ticketing system and 24/7 remote support infrastructure with workflows, secure access, and escalation procedures.
- Monitor service administration and KPIs, drive continuous improvement, and ensure compliance with quality and safety standards.
- Participate in scheduled on-call duties, including weekends.
Requirements
- Bachelor's degree in Engineering, Mechatronics, Industrial Automation, or a related technical field, or equivalent practical experience.
- 5–8 years of experience in technical service management, after-sales operations, or field service leadership.
- Experience in robotics, industrial automation, or industrial software is preferred.
- Strong technical understanding of industrial robotics, automation systems, and related technologies.
- Experience managing technical teams, service operations, customer escalations, and Service Level Agreements (SLAs).
- Familiarity with service ticketing systems, remote technical support, and service performance monitoring.
- Strong leadership, organizational, problem-solving, and communication skills with a customer-focused mindset.
- Professional proficiency in English.
- Valid driver's license and willingness to travel, with up to 50% of working time spent at customer sites.
Culture & Benefits
- Full-time, on-site work in Best, Netherlands.
- Scheduled on-call coverage includes weekends.
- Service operations support industrial automation deployments involving robots, AGVs, storage systems, sensors, and other equipment.
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