Account Manager (IT Services)

Location: Minsk, Belarus; onsite, remote, or hybrid work. Remote work from any location is possible.

Company

Nauchsoft is an international software development and IT consulting company with 37 years of experience in the IT business.

What you will do

• Manage an assigned portfolio of client accounts and act as the primary point of contact for stakeholders, including C-level executives.
• Build trusted client relationships, manage expectations, resolve issues, monitor client health, and improve retention.
• Identify upselling and cross-selling opportunities, prepare tailored proposals, and maintain account plans with growth targets and engagement roadmaps.
• Coordinate clients with development, QA, DevOps, and PMO teams to ensure delivery on time, within scope, and to agreed quality standards.
• Monitor contractual obligations, SLAs, budgets, invoicing milestones, margin targets, and account financial performance.
• Maintain CRM records, track pipeline and revenue forecasts, prepare account reports, and analyze client feedback and satisfaction data.

Requirements

• At least 2 years of experience in a client-facing role, such as account management, project management, or B2B sales; IT services experience is a strong advantage.
• Familiarity with IT service delivery models, including software development, staff augmentation, managed services, or support.
• Strong communication and interpersonal skills, with the ability to manage multiple accounts simultaneously.
• Solid negotiation and presentation abilities.
• Comfort working with CRM tools and data.
• English at C1 level or higher is mandatory.
• Self-driven, detail-oriented, and able to work in a fast-paced environment.

Nice to have

• Experience in IT services.
• Additional language skills.

Culture & Benefits

• Professional growth and self-realization opportunities.
• 25 days of paid vacation.
• Medical insurance and 100% sick-leave payment.
• Professional training and company-funded certification.
• Foreign language courses, corporate programs, and events.
• Bonuses for marriage or the birth of a child.