Registered Client Service Associate

Location: Wesley Chapel, Florida, United States; resident workstyle; less than 25% travel.

Company

hirify.global is a financial services firm with more than 60 years of industry history, focused on service and excellence.

What you will do

• Serve as the first point of contact for prospective and existing clients across phone, email, mail, in-person, and virtual channels, handling inquiries, quotes, and meeting scheduling.
• Support financial advisors and branch staff independently and collaboratively in a fast-paced environment.
• Onboard clients, open accounts, research client and security information, and maintain documentation in accordance with firm and industry requirements.
• Process and monitor asset transfers, cash awaiting investment, corporate actions, account alerts, and client investment opportunities.
• Prepare financial reports, spreadsheets, meeting materials, and CRM records; input orders and rebalance portfolios on behalf of financial advisors.
• Support marketing activities such as seminars and client-facing events, and participate in training and professional development.

Requirements

• High school diploma or equivalent is required.
• One or more years of securities-industry or related work experience is preferred, or an equivalent combination of experience, education, and training approved by Human Resources.
• Securities Industry Essentials Exam (SIE) is required unless an exemption or grandfathering applies.
• Series 7 is required.
• Series 63, 65, and/or 66 is required as determined by the state.
• Knowledge of managed account platforms, investment concepts, financial markets, securities products, industry regulations, and trading terminology.
• Experience with CRM or similar contact-management software, goal-planning software, Excel, spreadsheets, databases, and standard office applications.
• Ability to analyze and research account information, use mathematics for account and transaction processing, and resolve errors, questions, and concerns.
• Ability to organize and track detailed tasks with changing priorities and deadlines, communicate effectively, provide high-level customer service, and work independently and as part of a team.

Culture & Benefits

• People-first culture centered on client-first service, integrity, independence, and a conservative, long-term perspective.
• Guiding behaviors include developing, collaborating, deciding, delivering, and improving.
• Benefits may include medical, dental, vision, life, critical illness, accident, disability, retirement savings, paid vacation, holidays, sick leave, and parental leave.
• Professional development, training, and cross-training opportunities are available.
• Equal opportunity workplace that values diverse backgrounds and experiences.