Customer Service Coordinator (Registered Agent) – Hybrid (Nationwide) R0060675

Location: Hybrid nationwide in the United States; eight days per month in the closest office within 50 miles, with two days in the office and three days remotely. Work hours are 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m. Pacific Time. The role is based at USA-TX-Austin-Southwest Pkwy, and applicants may be required to attend onsite interviews.

Salary: $40,500–$69,150 USD annually, plus bonus eligibility.

Company

hirify.global provides professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.

What you will do

• Support and collaborate with corporate services teams and other departments while serving as an information, training, and project management resource.
• Manage complex onboarding for large or high-profile customers and respond to client, affiliate, vendor, and correspondent requests by phone and email.
• Manage the full order lifecycle from client inquiry through processing, invoicing, deliverable review, and follow-up.
• Prepare, review, file, and track corporate documents, including incorporations, formations, amendments, annual reports, mergers, conversions, withdrawals, dissolutions, reinstatements, DBA filings, and tax clearances.
• Obtain certificates and public records, conduct name availability and status searches, manage name reservations and registrations, and process apostilles, authentications, and legalizations.
• Act as the primary contact for high-priority customers, resolve specialized issues, identify renewal and upselling opportunities, provide account and service training, and support team mentoring.

Requirements

• At least five years of exclusive experience in the corporate and registered agent industry, or comparable content knowledge from an in-house legal team, law firm, or CPA firm.
• High school diploma or equivalent.
• Fluent knowledge of corporate document retrievals, including plain and certified copies, certificates of good standing, certificates of fact, certificates reciting, and tax status or good-standing documents.
• Extensive knowledge of 50-state filings for incorporations, formations, qualifications and registrations, amendments, annual reports, reinstatements, dissolutions, DBAs, apostilles, and legalizations.
• Experience with complex 50-state filings for mergers, conversions, re-domestications, withdrawals, tax clearances, and address changes.
• Strong verbal and written communication, organization, time management, attention to detail, delegation, and project management skills.
• Ability to solve complex problems, analyze complex data, use and manage CRM systems, advocate for customer needs, collaborate with organizational leadership, and deliver complex training sessions.
• Ability to communicate effectively with internal and external customers whose first language is English.

Nice to have

• Bachelor’s degree and/or at least five years of experience in corporate services or the registered agent industry, or comparable knowledge from an in-house legal team, law firm, or CPA firm.

Culture & Benefits

• Hybrid work arrangement with eight office days per month and remote work on other scheduled days.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Office-based clerical environment using computers, phones, photocopiers, and filing systems; no travel is required.

Hiring process

• Interviews are conducted without AI tools or external prompts and may include in-person interviews at a hirify.global office.
• Applicants may be disqualified for using AI-generated responses or third-party support during interviews.