Customer Services Representative (Manufacturing)

Location: Cramlington, England, United Kingdom; onsite role at Nelson Way

Salary: GBP 24,853–GBP 30,576 per year

Company

hirify.global is a global materials science and digital identification solutions company with locations in more than 50 countries and approximately 35,000 employees.

What you will do

• Serve as the primary point of contact for key accounts and build long-term customer relationships.
• Assist customers through email, phone, online presentations, screen-sharing, and in-person meetings.
• Develop product and service knowledge, monitor customer product usage, and identify ways to improve service.
• Process customer orders, maintain customer satisfaction, and manage expectations.
• Collaborate daily with sales, supply chain, and product management to achieve customer sales and service goals.
• Maintain professional knowledge through educational opportunities, publications, and learning platforms.

Requirements

• At least 3 years of experience in a customer account management role, preferably in the manufacturing industry.
• Ability to manage multiple priorities and relationships simultaneously.
• Personal drive and entrepreneurial spirit.
• Creativity and innovation.
• Strong written and verbal communication, organisational skills, and attention to detail.

Culture & Benefits

• Health and life insurance, cash health plan, pension, and bonus.
• Subsidised canteen, discount site, free parking, electric vehicle charging points, annual flu vaccinations, and visual eye test vouchers.
• 25 vacation days plus statutory bank holidays, parental leave, family-friendly policies, and flexible working arrangements.
• Employee Assistance Program, wellbeing support, and development discussions.
• Active Sports & Social Club, annual summer and Christmas events, and opportunities to volunteer with non-profit organisations.
• Inclusive and collaborative culture with employee resource groups and opportunities for career growth.