Solutions Manager (Digital Music)

Location: Johannesburg, South Africa. Hybrid schedule: office attendance Monday–Thursday, with most teams working remotely on Fridays.

Company

hirify.global is a global music services company supporting artists and labels with digital distribution, catalog management, and operational services.

What you will do

• Manage end-to-end onboarding for artists and labels, including contract cutovers, account setup, payment readiness, catalog ingestion, and distribution delivery.
• Coordinate client offboarding, catalog handovers, system updates, and the full client lifecycle.
• Represent clients to Legal, Finance, Operations, Claims, and Contract Administration teams while resolving administrative, financial, and royalty-related inquiries.
• Advise on product logistics and manage complex digital release setups, Tier 1 release approvals, content review escalations, and Concierge support threads.
• Maintain digital catalogs through deletions, takedowns, price-tier changes, territory restrictions, DSP availability updates, and other content changes.
• Manage video delivery workflows, including release approvals, updates, copyright claims, and channel partnerships.

Requirements

• Strong understanding of digital music distribution and the complete release lifecycle, from contract onboarding and catalog ingestion through delivery, maintenance, and offboarding.
• Demonstrated experience managing complex client onboarding and account setup processes, coordinating multiple internal stakeholders, and ensuring payment and distribution readiness.
• Strong understanding of music metadata, digital rights, ownership, territories, DSP availability, content delivery requirements, and catalog integrity.
• Proven ability to manage workflows involving Legal, Finance, Operations, Claims, and Contract Administration.
• Strong technical aptitude and confidence navigating multiple platforms, systems, and digital tools.
• Ability to troubleshoot complex operational, technical, and rights-related issues, identify root causes, and drive solutions through resolution.
• Experience managing catalog maintenance and digital rights workflows, including takedowns, deletions, territory restrictions, DSP availability, and price-tier changes.
• Strong understanding of content review, release approvals, and quality-control processes, with the ability to make sound decisions while protecting catalog and client interests.
• Excellent client service and communication skills, including the ability to translate complex operational or technical issues into clear, practical guidance and advocate for client needs while following internal policies and contractual requirements.

Nice to have

• Experience with Zendesk, Spotify for Artists or Catalog Manager, Apple Music or iTunes Connect, YouTube CMS, and similar platforms.

Culture & Benefits

• Modern Johannesburg office environment with a hybrid schedule and remote work typically available on Fridays.
• Professional growth and development opportunities.
• Private medical cover, pension scheme, life assurance, and income protection.
• Music industry perks and time off over the winter break.
• Opportunities to contribute to social impact, diversity, equity, and inclusion initiatives.