Senior Group Manager - Operations

Location: Cape Town, South Africa

Company

hirify.global, part of Capgemini, provides intelligent operations and transformation services using domain expertise, AI-powered platforms, and analytics across multiple industries.

What you will do

• Lead a team of operational leaders within a specialist function.
• Manage contractual and commercial performance, including cost and profitability.
• Design, implement, and track improvement projects for the functional area.
• Build a high-performing and engaged team through coaching, performance management, recognition, and leadership by example.
• Maintain internal and external relationships, ensure compliance with process and regulatory standards, and minimize costs.
• Drive continuous improvement and deliver excellent customer experience.

Requirements

• Grade 12/Matric qualification.
• At least 5 years of experience as a senior operations manager.
• Experience in a contact center or BPO environment.
• Experience managing a sales team.
• Leadership, change management, effective coaching, commercial acumen, planning, and organizational skills.
• Advanced-level MS Office skills.

Culture & Benefits

• Full-time employment in a customer-facing senior management role.
• Focus on leadership behaviors, coaching, recognition, continuous improvement, and customer value.