Service Communications Intern (Hospitality)

Location: Amsterdam, Netherlands; 5–6 month internship starting from February 2027. Eligibility to work in the Netherlands is required.

Company

hirify.global is a hospitality organization operating hotels, student accommodation, long- and short-stay options, gyms, events, coworking spaces, restaurants, and community facilities across Europe.

What you will do

• Support Community Support and Advising Managers and the Head of Reservations with service communication processes, procedures, and related projects.
• Create, maintain, and optimize content for multilingual Help Center and chatbot channels using data.
• Optimize the customer support tool, rewrite standard operating procedures, and improve the internal knowledge base.
• Organize and document communication materials, including photos, videos, and testimonials.
• Work with stakeholders and communication teams to select, implement, and improve customer service communication, procedures, systems, and service initiatives.
• Research communication best practices and contribute ideas for omnichannel communication strategies.

Requirements

• Currently studying a relevant bachelor’s or master’s degree in Marketing, Branding, Communication, Business, or a related field.
• Basic technical knowledge of customer service operations and content creation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organization, accuracy, energy, and enthusiasm for social causes.
• Fluent written and spoken English.
• Eligible to work in the Netherlands.
• Familiarity with Microsoft Office.

Nice to have

• Knowledge of Canva and Adobe Suite.
• Native-level knowledge of German, Italian, Spanish, Dutch, or another language.

Culture & Benefits

• Monthly internship compensation.
• On-the-job coaching and guidance.
• Dynamic, young, international hospitality organization with a creative and inclusive work environment.
• Access to TSH facilities, including the restaurant and gym.
• Discounts on hotel stays, food, and drinks.