Systems Application Analyst (Payments)

Location: Warsaw, Poland; on-site at an assigned hirify.global office with a daily commute. Permanent day 10-hour shifts follow a two-week rotating schedule; initial training uses a Monday-Friday 8-hour schedule for 3 months.

Salary: zł157,500–zł258,675, potentially including sales incentive payments. Additional bonus and equity may apply.

Company

hirify.global provides payments technology connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Support and advocate for hirify.global clients, including financial institutions and vendors.
• Own end-to-end resolution of complex and high-impact incidents with minimal guidance.
• Monitor, identify, analyze, isolate, and resolve VOCC outages across multiple platforms.
• Lead internal and external bridge stewardship for client-facing and critical incidents.
• Work independently across multiple platforms while prioritizing incidents based on business and client impact.
• Assess incident impact, prepare stakeholder communications, and support scheduled changes, releases, and operational readiness activities.

Requirements

• 3–5+ years of commercial experience.
• Strong networking knowledge applicable across multiple systems and environments.
• Strong understanding of message flow and the ability to independently troubleshoot complex transaction paths across platforms.
• Experience with Python or another programming language, including developing scripts for automation and operational efficiency.
• Strong understanding of API monitoring, log analysis, and troubleshooting across distributed systems.
• Experience with Unix, Bash, or shell scripting for operational support or automation.
• Strong knowledge of ITIL ticket practices and ServiceNow, including complex incident management from end to end.
• Strong understanding of File Transfer Protocol and its use in operational workflows.
• Working knowledge of Linux, Splunk, Grafana, Prometheus, or other monitoring tools, including advanced log analysis and query building.
• Experience with ISO 8583 or an equivalent messaging protocol and troubleshooting transaction-related issues.
• Ability to work effectively both independently and as part of a team, manage competing priorities, make decisions from available information, present recommendations, and lead resolution efforts.
• Strong verbal and written communication, high-impact stakeholder communication, analytical and problem-solving skills, and root cause analysis experience.
• Demonstrated ability to lead incident resolution and guide others during high-impact situations.
• Client-focused approach with the ability to interact effectively across management levels.
• Ability to mentor and guide junior analysts and contribute to team performance.

Culture & Benefits

• Permanent on-site work at a hirify.global office with a rotating day-shift schedule.
• Benefits may include medical, dental, vision, pension, life insurance, annual leave, and a wellness program.
• Additional bonus and equity eligibility may apply.
• hirify.global provides equal employment opportunity and offers accommodations during the selection process for candidates with disabilities.