Head of IT Service Management Process

Location: Solna, Göteborg, Karlskrona, Linköping, Malmö or Stockholm, Sweden; alternative locations may be possible. Some travel is required to meet teams and business stakeholders.

Company

hirify.global is a defense and security company that designs, manufactures and maintains systems in aeronautics, weapons, command and control, sensors and underwater systems.

What you will do

• Lead, develop and engage employees across the operational IT service management area.
• Set direction and priorities in alignment with hirify.global's business and technology strategies.
• Lead the development of IT service management processes and capabilities across hirify.global IT.
• Drive standardisation, governance, continuous improvement and automation across the ITSM lifecycle.
• Ensure effective management and alignment of Incident, Request, Problem, Change, Configuration, Knowledge and Asset Management processes, including Operational Service Management and Major Incident Management.
• Build relationships with business stakeholders, vendors, partners and service providers to improve service delivery and operational performance.

Requirements

• Academic degree in a relevant field or equivalent experience.
• Strong people leadership and talent development skills.
• Proven experience managing operational delivery and service performance.
• Experience leading ITSM transformation, process improvement or operational excellence initiatives in complex environments.
• Strong understanding of IT service management, process governance and service delivery best practices.
• Experience working in large, complex and global organisations.
• Strong stakeholder management and communication skills.
• Fluency in Swedish and English, both written and spoken.
• Ability to pass security vetting under current security-protection regulations; additional citizenship obligations may apply for positions requiring security clearance.

Nice to have

• Experience from the defense industry.

Culture & Benefits

• Work as part of the IT Operations & Support management team.
• Collaborate across organisational boundaries with multiple service providers and stakeholders.
• Contribute to hirify.global's purpose of helping nations keep people and society safe.
• Opportunities to work with advanced technology and develop within a large global organisation.