Senior Service Engineering Manager (Medical Devices)

Location: Mounds View, Minnesota, United States; hybrid model requiring a minimum of 4 days per week on-site, with up to 10% travel. Candidates must have unrestricted U.S. work authorization at hire and throughout employment.

Salary: $171,200.00–$256,800.00 annually; eligible for the hirify.global Incentive Plan.

Company

hirify.global develops medical technologies across more than 150 countries, supporting patient care and healthcare innovation.

What you will do

• Lead service engineering design, development, and lifecycle support for complex medical device hardware and software.
• Influence product design for serviceability and establish service engineering processes, tools, training, and field service documentation.
• Provide engineering leadership for escalated technical issues, risk management, product improvements, and complex investigations.
• Partner with Engineering, Quality, Regulatory, Operations, and Service & Repair organizations in a matrixed environment.
• Lead forecasting, effort estimation, resource planning, technical planning, and execution of strategic initiatives.
• Manage performance, coach and mentor engineers, develop talent, and foster accountability, collaboration, innovation, and engineering excellence.

Requirements

• Bachelor’s degree in Engineering, Science, or a technical field plus 7+ years of experience in Engineering, Quality, and/or a regulated industry, with 5+ years of leadership experience; or an advanced degree in one of these fields plus 5+ years of relevant experience and 5+ years of leadership experience.
• For bachelor’s degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
• Unrestricted U.S. work authorization is required at the time of hire and for the duration of employment.
• Ability to lead teams, define performance goals and targets, prioritize department-level initiatives, and manage multiple priorities.
• Ability to communicate complex issues clearly to leadership and key stakeholders.
• Ability to work collaboratively across functions while maintaining focus on quality, compliance, and customer outcomes.

Nice to have

• Experience developing medical device capital equipment, Design for Service, IEC 62353 compliance, service engineering processes, and service engineering tools.
• Experience with electrophysiology procedural environments, including ablation, imaging, and/or mapping.
• Knowledge of product development, configuration management, and FDA regulations and guidance for service.
• Experience influencing and collaborating with cross-functional partners in a matrix environment.
• Experience leading complex technical investigations to issue resolution with cross-functional partners.
• Planning, organizational, and execution skills in a fast-paced environment.
• Leadership, coaching, mentoring, and talent development skills.

Culture & Benefits

• Hybrid work with regular in-person collaboration at the Mounds View facility.
• Health, dental, and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, life insurance, and long-term disability leave.
• Tuition assistance or reimbursement, global well-being support, paid time off, and paid holidays.
• 401(k) plan with employer contribution and match, incentive plans, Employee Stock Purchase Plan, and Employee Assistance Program.
• Work in a mission-driven medical technology organization focused on improving patient health.