Backend Developer (Java)

Location: Guadalajara, Mexico; onsite

Company

Develops and delivers custom software solutions for retail clients worldwide, including point-of-sale, self-checkout, mobility, and unified commerce platforms.

What you will do

• Act as the L3 technical support and final escalation point for field issues on the ELERA Commerce platform.
• Troubleshoot and resolve production incidents with L2 support and other technical stakeholders.
• Perform triage, root cause analysis, debugging, and bug fixing for customer-reported issues.
• Write functional and design documentation and develop application software.
• Analyze vulnerabilities and oversee service improvement activities.
• Communicate technical findings across different levels, from application architects to end users, while mentoring junior resources and tracking KPIs.

Requirements

• Strong problem-solving skills, self-direction, and a performance-driven mindset.
• Experience mentoring and coaching junior resources and identifying and meeting KPIs.
• Ability to write well-designed, testable, and efficient code and troubleshoot current applications.
• Ability to quickly triage, document, and provide root cause analysis for customer-reported issues.
• At least 8 years of professional software development experience.
• At least 8 years of Java-based development or support experience, including knowledge of enterprise and microservices architectures.
• At least 8 years of experience developing or supporting modern web applications, including cloud- and web-based content.
• Interest in working with international customers and performing deep problem-determination analysis and bug fixing.
• Experience communicating with application architects and end users.
• Required technologies: Java, Spring, Spring Boot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, and AWS, Azure, or GCP.
• Fluent English at B2 level or higher.

Nice to have

• Agile software development experience.
• Familiarity with retail concepts or retail applications.
• Experience developing and supporting distributed applications.
• Experience with JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.
• Experience with Linux and Windows operating systems.
• Experience with AWS, Azure, or GCP cloud platforms and Jenkins for CI/CD.
• Systems engineering experience, including infrastructure and Linux systems administration.

Culture & Benefits

• Direct employment by Toshiba with full payroll status.
• IMSS and INFONAVIT statutory benefits.
• Life insurance and major medical insurance with dental and vision coverage for the employee and direct family members, plus minor medical insurance.
• Employee savings fund, grocery coupons, pension plan, and 30 Christmas bonus days.
• 12 vacation days plus 6 floating days.
• Dynamic, collaborative, and continuously changing work environment serving international retail customers.