Resident Incident Engineer (DDN Storage/Kubernetes)

Location: On-site in Indonesia

Company

hirify.global provides storage infrastructure platforms and services for enterprise, HPC, AI, cloud, and high-performance computing environments.

What you will do

• Own on-site operations for hirify.global storage systems and EXAScaler/Lustre environments, monitoring health, availability, capacity, performance, alerts, and trends.
• Respond to incidents and service requests; lead technical triage, fault isolation, recovery, root-cause analysis, and problem management across storage, file systems, Linux, networking, and integrations.
• Maintain and troubleshoot Lustre file systems, metadata services, storage targets, client connectivity, failover, recovery procedures, NFS, parallel file systems, block storage, and related access protocols.
• Support Kubernetes environments using hirify.global storage, including persistent volumes, storage classes, access modes, CSI drivers, cluster integration, and troubleshooting across pods, nodes, kubelet, CSI components, APIs, mounts, permissions, and backend storage.
• Perform maintenance, upgrades, expansions, migrations, hardware replacements, configuration changes, health checks, capacity reviews, performance assessments, backup and disaster-recovery validation, and operational-readiness reviews.
• Coordinate with customer infrastructure, platform, Kubernetes, networking, security, and operations teams, hirify.global Support and Engineering, vendors, and other stakeholders; maintain runbooks, records, reports, escalation plans, training materials, and customer handover documentation.

Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Technology, or a related discipline.
• At least 5 years of experience in infrastructure engineering, storage administration, systems administration, data-centre operations, or a related field.
• Hands-on experience with enterprise storage and HPC, AI, cloud, or high-performance computing environments, including hirify.global storage platforms and/or EXAScaler/Lustre.
• Strong Linux administration and troubleshooting skills; experience with Lustre, NFS, GPFS, or other parallel or distributed file systems.
• Working knowledge of Kubernetes architecture and day-to-day cluster operations, including CSI controllers, node plugins, volume lifecycle operations, mounts, snapshots, expansion, topology, and persistent storage troubleshooting.
• Experience with Kubernetes distributions such as Red Hat OpenShift, SUSE Rancher, VMware Tanzu, or equivalent; familiarity with Helm, Operators, Custom Resource Definitions, YAML, and Kubernetes troubleshooting tools.
• Strong understanding of IP networking, Ethernet, InfiniBand, or other high-speed interconnects, including DNS, NTP, DHCP, routing, VLANs, MTU, firewall policies, and network troubleshooting.
• Ability to interpret system logs, Kubernetes events, CSI logs, metrics, alerts, and performance data; experience with monitoring, observability, and alerting platforms.
• Experience with incident, problem, change, and technical escalation management; ability to troubleshoot methodically across hardware, operating systems, storage, file systems, Kubernetes, networking, and application layers.
• Strong understanding of data-centre fundamentals, including power, cooling, rack layouts, cabling, remote management, and hardware replacement procedures.
• Experience with large-scale or rapidly growing storage environments, high availability, quorum, failover, replication, disaster recovery, capacity forecasting, operational reporting, service reviews, and executive summaries.
• Working knowledge of Ansible, Python, Bash, Git-based configuration management, and infrastructure-as-code practices.
• Experience with Prometheus, Grafana, Alertmanager, OpenTelemetry, or comparable observability platforms.
• Familiarity with S3 or object-storage concepts, data-movement tools, LDAP, Active Directory, Kerberos, TLS certificates, and ITIL-based service management.
• Strong written and verbal communication skills; ability to work independently on a customer site while collaborating with distributed technical teams.
• Willingness and ability to participate in on-call, after-hours, or escalation coverage when required.

Nice to have

• Relevant certifications in Linux, Kubernetes, cloud, networking, or storage.
• Knowledge of Mandarin Chinese.

Culture & Benefits

• On-site technical ownership within a customer and NVIDIA Cloud Partner environment.
• Collaboration with customer operations teams, hirify.global Support and Engineering, hardware vendors, and distributed technical teams.
• Participation in technical briefings, knowledge transfer, operational training, implementation schedules, acceptance testing, handover, and customer sign-off.