Senior People Services Advisor (Benefits Administration, EMEA)

Location: Taguig, National Capital Region, Philippines; supporting EMEA.

Company

Cushman & Wakefield is an international firm with more than 100 years of operating history.

What you will do

• Act as the subject matter expert for EMEA employee benefits, including vendor coordination, enrollment, annual renewals, and employee inquiries.
• Manage HR operations cases and ensure compliance with service level agreements, especially for benefits and employee lifecycle queries.
• Maintain employee lifecycle documentation and governance from onboarding through offboarding in line with statutory and global requirements.
• Handle complex benefits tasks, projects, and Tier 2 escalations.
• Train and support HR advisors on benefits processes, policy application, and HR operations.
• Create monthly and ad-hoc reports, including benefits utilization and reconciliation reports, and support continuous process improvement.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2–4 years of relevant experience in a similar HR Services or HR Operations role, including benefits administration and processes.
• Fluent spoken and written English.
• Strong knowledge of core HR processes and EMEA benefits landscapes and frameworks.
• Confident use of Microsoft Office, especially advanced Excel functions for data analysis, reporting, and reconciliation.
• Strong time management, prioritization, oral and written communication, customer orientation, drive, resilience, and attention to detail.

Nice to have

• Experience with ServiceNow and Workday or similar HR technology platforms.

Culture & Benefits

• Competitive compensation and benefits package.
• Learning and development opportunities.
• Local health and wellness coverage, cafeteria plans, and loyalty-based perks.
• Modern office with public transport accessibility.
• Collaborative and supportive work environment.
• Additional leave allowance for public holidays falling on weekends where applicable.