Service Delivery Manager (Fintech)

Location: Melbourne, Australia

Company

hirify.global provides a global end-to-end wealth management platform integrating modern technology with business and investment operations for financial institutions.

What you will do

• Manage day-to-day relationships and service delivery for a portfolio of key clients.
• Monitor service-level performance, ensure contractual SLAs are met, and address service risks or breaches.
• Lead client governance forums, service reviews, operational meetings, reporting, and strategic oversight.
• Own high-priority client escalations, critical platform incidents, and problem-management activities through to resolution.
• Coordinate communication and delivery across Operations, Production Support, Risk, Technology, Client Directors, and other stakeholders.
• Identify service improvements and operational efficiencies while supporting client contracts, commercial objectives, and long-term relationships.

Requirements

• Strong client relationship and stakeholder management skills.
• Customer-focused mindset with a commitment to service excellence.
• Proven ability to manage complex issues and drive positive outcomes.
• Strong communication, influencing, and trusted-advisor skills across all organisational levels.
• Commercial awareness and sound business judgement.
• Proactive, solutions-oriented approach to problem solving.
• Strong organisational skills and the ability to manage competing priorities.
• Collaborative approach and ability to thrive in a fast-paced environment.

Culture & Benefits

• Opportunity to contribute to wealth management technology and hirify.global’s Australian business.
• Collaborative, inclusive, and supportive culture.
• Competitive salary and staff benefits.
• Private medical and life insurance.

Hiring process

• Apply with a cover letter and CV by 18 November 2026.
• Applications are shortlisted as they are received, and advertising may be withdrawn early.