Account Business Manager (IT Services)

Location: Brindabella Business Park, Australian Capital Territory, Australia; in-person collaboration is prioritized.

Company

hirify.global delivers enterprise technology, software, managed infrastructure services, application modernization, and industry-specific solutions to global enterprises and public sector organizations.

What you will do

• Coordinate account governance, reporting, performance reviews, deliverables, milestones, contractual obligations, risks, and issues across multiple contracts.
• Build relationships with clients and stakeholders across Finance, Sales, Delivery, PMO, and other support functions, resolving and escalating operational or commercial matters.
• Support revenue and cost forecasting, budgets, cash flow, invoicing, collections, margin management, and identification of financial risks or opportunities.
• Coordinate pricing reviews, renewals, contract variations, and change control, ensuring commercial changes are reflected accurately in contracts and invoices.
• Support account planning, KPI tracking, performance reviews, sales pursuits, renewals, proposals, and opportunity management.
• Coordinate the transition of signed deals into delivery, including resource planning, work breakdown structures, time-booking arrangements, and Sales-to-Delivery coordination.

Requirements

• University qualification in Business, IT, Finance, or a related discipline, or equivalent relevant experience.
• At least five years of experience in account management, commercial management, contract management, PMO, finance, or business operations, ideally in complex IT services or managed services environments.
• Strong commercial and financial acumen, including P&L, revenue and cost forecasting, cash flow, invoicing, and margin management.
• Experience working with contracts, including interpreting contractual obligations and coordinating pricing changes, renewals, variations, or change control.
• Strong governance, organizational, and problem-solving skills, with the ability to manage competing priorities and drive actions through to completion.
• Excellent communication and stakeholder management skills, including confidence working across functions and engaging with clients on operational and commercial matters.
• Ability to build relationships, navigate complex stakeholder environments, and maintain momentum in a fast-paced environment.
• Minimum Baseline security clearance, with the ability to obtain NV1 Security clearance.

Nice to have

• Experience supporting sales pursuits, opportunity management, or transitioning new work into delivery.
• Background in PMO, contract management, commercial operations, finance, or business operations with strong commercial judgment, stakeholder management, and problem-solving skills.

Culture & Benefits

• Inclusive culture focused on belonging, corporate citizenship, diversity, and community impact.
• Onboarding and continual development resources, including DXC University, training, and career opportunities.
• Flexible leave options, including purchased leave, plus charitable and emergency services volunteer days.
• Employee Assistance Program supporting employees and their families.
• Novated leasing, discounted health insurance, paid parental leave, and other employee discounts.
• Equal opportunity employment with reasonable accommodation available for qualified candidates with special needs or disabilities.