Client Services Manager - Commercial Banking

Location: Chicago, IL; local candidates must be based in Chicago or surrounding Chicagoland areas. Candidates must be legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.

Salary: $105,000–$125,000 per year, based on experience, qualifications, and location. Incentive compensation and a discretionary bonus may also apply.

Company

Relationship-oriented commercial banking organization focused on modern client service and meaningful client impact.

What you will do

• Lead and manage a small team of Commercial Client Banking Specialists, including workload allocation, coverage scheduling, performance goals, and reviews.
• Resolve complex client issues and provide coaching and hands-on support to achieve team goals.
• Identify process enhancement opportunities and implement departmental policies, procedures, and service standards.
• Design and maintain fraud-mitigation controls in collaboration with the central fraud team.
• Work with Governance & Controls teams to implement controls, escalate and report fraud cases, and support fraud-risk reviews.

Requirements

• 5–10 years of demonstrated experience as an Operations or Customer Service Manager in the banking industry.
• Bachelor’s degree (BA or BS); preferably in business, finance, accounting, economics, or a related field.
• Advanced knowledge of Microsoft applications, including Microsoft Office, PowerPoint, and Excel.
• Experience providing coaching and hands-on support to meet team goals.
• Client-focused approach, willingness to drive change, relationship-building skills, accountability, and collaborative leadership.
• Ability to work within defined policies and procedures using independent judgment.

Culture & Benefits

• Inclusive work environment emphasizing trust, teamwork, accountability, authenticity, and diverse partnerships.
• Medical, dental, vision, health savings account, life insurance, disability, and other insurance plans.
• Paid time off, including sick leave, parental leave, vacation, and holidays.
• 401(k), banking benefits, incentive pay, wellbeing support, and recognition programs.
• Purpose Day, a paid day off dedicated to personal growth and development.
• Work arrangement details will be discussed during the interview.

Hiring process

• An attribute-based assessment and other skills tests may be required, including simulation and Microsoft Office testing.
• Applicants must provide any required work or study permit documentation and may request an accessible candidate experience.