Senior Specialist, Onboarding (HR Operations)

Location: Medellín, Colombia; hybrid

Company

hirify.global provides an AI-powered global work platform for hiring, paying, and managing employees in more than 185 countries.

What you will do

• Coordinate onboarding and offboarding for supported employees with Immigration, Payroll, internal teams, and external service providers.
• Support clients with benefits, international payroll, expense reporting, and other HR matters as a regional expert.
• Manage client relationships and drive employee and client satisfaction through timely onboarding and resolution within SLA.
• Manage and audit HR records, personal information, onboarding and offboarding documents, contracts, and job-specific data.
• Ensure compliance with local employment law and applicable Collective Agreements, escalating rectification needs.
• Train new team members, maintain regional knowledge resources, collaborate with Product Development, and support root-cause analysis and issue resolution.

Requirements

• Experience in onboarding and offboarding supported employees and clients.
• Strong communication and interpersonal skills with a professional, highly organized, detail-minded approach.
• Solid understanding of employment law and applicable Collective Agreements.
• Ability to manage HR data accurately and deliver a high-quality customer experience.
• Ability to provide expert guidance on HR matters and build positive client relationships.
• Self-starter mindset and customer-service orientation.

Culture & Benefits

• Flexible time off.
• Parental leave.
• Health and dental insurance where applicable.
• Retirement savings and an employee incentive plan.
• Inclusive, cross-border work environment focused on accountability, collaboration, and impact.