CX Data Analytics and Insights Lead (AI)

Location: Remote in Manila, Philippines; remote positions are also listed for Australia and the Philippines.

Company

hirify.global is a purpose-led scale-up producing eco-friendly toilet paper and related products while donating 50% of profits to clean-water and sanitation projects.

What you will do

• Shape the Customer Voice Program by defining strategic data goals, measurable targets, historical trends, and future growth indicators.
• Manage new data-request intake and build frameworks that maintain accurate and reliable team scorecards.
• Evaluate and integrate AI and other smart technologies into reporting frameworks to accelerate insight delivery while protecting data quality.
• Connect change-management success metrics with broader business reporting in collaboration with CX Leads.
• Build governance processes and structured, searchable, and secure libraries for historical insights.
• Enable CX teams to access effective data, translate complex analysis into clear narratives, and support strategic decisions across the business.

Requirements

• Ability to translate complex datasets into simple, compelling narratives that inspire action across teams.
• Experience coaching others, modeling a high-performance culture, and aligning stakeholders around a shared roadmap.
• Hands-on capability with data analysis tools and techniques, including building dashboards and explaining findings to non-technical stakeholders.
• Strong analytical and critical-thinking skills, including investigating underlying insights, asking effective questions, and challenging assumptions.
• Highly organized approach to project management, data frameworks, compliance guardrails, competing priorities, and measurable business value.
• Ability to design durable governance frameworks, document systems, and bring structure to ambiguity.
• Strong stakeholder management, listening, clear communication, trust-building, and cross-functional collaboration skills.

Culture & Benefits

• Purpose-led, certified B Corp focused on social and environmental impact.
• Remote work options in Australia and the Philippines, with hubs across Australia, the Philippines, China, the US, the UK, and Europe.
• Competitive, market-informed salary and meaningful healthcare support for team members worldwide.
• Generous paid leave and tailored learning and development opportunities.
• Free toilet paper and a strong reported level of team pride.
• Commitment to diversity of perspectives and experiences.