Client Services Analyst (Fintech)

Location: Hong Kong, hybrid

Company

hirify.global provides AI-powered technology and services for financial services and healthcare organizations, including investment management software for portfolio management, trading, compliance, accounting, performance analytics, and reporting.

What you will do

• Serve as the primary contact for client inquiries, issues, and requests related to Eze Software products.
• Diagnose and troubleshoot software configuration, data integrity, and system performance issues.
• Provide functional guidance on Eze platforms and help clients optimize their workflows.
• Escalate complex issues to senior support engineers or development teams and track resolution.
• Document client interactions and resolutions in the CRM, conduct training and feature demonstrations, and support client onboarding and initial configuration.
• Collaborate with product development and sales, identify opportunities to improve client satisfaction and product utilization, and stay current with product releases and industry practices.

Requirements

• Bachelor's degree in Finance, Business, Information Technology, or a related field.
• 1–3 years of experience in a client-facing support role, preferably in the financial technology industry.
• Strong understanding of financial markets, investment management, and trading workflows.
• Excellent problem-solving, analytical, communication, organizational, and prioritization skills, with close attention to detail.
• Ability to explain complex technical concepts clearly in written and verbal communication.
• Proficiency in troubleshooting software applications and understanding database concepts such as SQL.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English and proficiency in Mandarin are required.

Nice to have

• Experience with CRM systems such as Salesforce and ticketing systems.

Culture & Benefits

• Hybrid work model and business-casual dress code.
• 401(k) matching, professional development reimbursement, hands-on training, and SS&C University.
• Flexible personal and vacation time off, sick leave, and paid holidays.
• Medical, dental, and vision coverage, employee assistance program, and parental leave.
• Teamwork, diversity, personal development, and employee programs supporting work-life balance and well-being.
• Discounts on fitness clubs, travel, and other services.