Customer Service Representative

Location: Yunpu, China; role based in Huangpu, Guangzhou and performed onsite.

Company

hirify.global develops flavors, fragrances, food ingredients, and health and bioscience solutions, with a focus on sustainable innovation.

What you will do

• Manage domestic, export, and consignment customer orders in compliance with SOX requirements, including order entry and confirmation.
• Coordinate order fulfillment from invoice issuance through final delivery, including documentation, follow-up, and issue resolution.
• Process credit and debit notes related to sales orders and customer complaints.
• Coordinate customer complaints and service cases, respond to inquiries, and ensure timely follow-up.
• Build effective partnerships with internal and external stakeholders to support order execution and customer service.
• Optimize work processes, techniques, and systems; contribute to continuous improvement of the Order-to-Cash process and support audits.

Requirements

• Bachelor’s degree; no specific major is required.
• 2–3 years of experience in Customer Service, Supply Chain, or a related function.
• Experience in a B2B business environment.
• Good knowledge of domestic and international trade processes.
• Proficiency in Microsoft Office applications and working knowledge of SAP.
• Good communication, coordination, and problem-solving skills.

Nice to have

• Strong business English communication skills and the ability to work effectively across organizational levels and in a cross-cultural environment.
• A highly collaborative, team-oriented approach with strong interpersonal skills and cross-cultural awareness.
• Proficiency in SAP and Microsoft Office tools, including Word, Excel, and PowerPoint, plus knowledge of Incoterms and payment terms.

Culture & Benefits

• Proactive, passionate, solution-oriented, and inclusive onsite work environment.
• Full-paid social insurance.
• Annual leave and paid sick leave.
• Lunch allowance or reimbursement.
• Career development opportunities and clear progression and promotion channels.