GoHighLevel (GHL) Specialist — Automation & Customer Support (Gym Business) — Mexico

Location: Remote — Mexico; must be able to work US Eastern Time (EST) business hours.

Company

hirify.global places AI-fluent virtual assistants with growing businesses and builds the automation systems they run.

What you will do

• Build and maintain GHL lead nurture workflows for speed-to-lead SMS and email, trial and intro-session bookings, and follow-up for leads who do not book.
• Automate member journeys, including reminders, no-show follow-up, onboarding, milestone check-ins, retention, reactivation, failed-payment, and win-back campaigns.
• Configure pipelines, calendars, forms, surveys, landing pages and funnels, custom fields, tags, email and SMS campaigns, review requests, and referral campaigns.
• Integrate GHL with gym management software, payment tools, and Facebook/Instagram lead sources using native integrations, Zapier, Make, n8n, or webhooks.
• Provide first-line support to the gym owner and front-desk or sales staff, respond to inquiries in the GHL Conversations inbox, troubleshoot workflows, deliverability, calendar, and integration issues, and train staff.
• Build reporting dashboards, document recurring processes, audit workflows, recommend improvements, and use AI tools for campaign copy, troubleshooting, and documentation.

Requirements

• 2+ years of hands-on GoHighLevel experience building workflows, pipelines, funnels, and campaigns for live businesses.
• 1+ year of customer or technical support experience through tickets, live chat, calls, or client success.
• Working knowledge of Zapier, Make, n8n, or webhooks for integrations.
• Active use of AI tools such as Claude, ChatGPT, and Gemini for building, writing, and troubleshooting.
• Availability to work US Eastern Time (EST) business hours from Mexico.
• Exceptional written and spoken English that is clear, friendly, and concise with owners, staff, and members; assessed during screening.
• Understanding of email and SMS deliverability, including A2P 10DLC registration.
• Reliable high-speed internet and a dedicated workspace.
• Ability to explain workflows clearly to busy, non-technical owners and staff, document work as it is performed, take initiative, and identify problems before they are raised.

Nice to have

• Experience with gyms, fitness studios, or other membership-based businesses.
• Experience with gym management software such as Mindbody, ABC Glofox, PushPress, Zen Planner, or similar.
• GHL Admin certification.
• Familiarity with GHL Conversation AI or AI Employee features.
• Experience running Facebook/Instagram lead-generation campaigns into GHL.

Culture & Benefits

• Full-time employment at 40 hours per week.
• Remote work from Mexico with US Eastern Time business-hour coverage.
• Owner-led, fast-moving fitness-business environment focused on clear ownership, proactive communication, and steady improvement.
• Direct reporting to the gym owner and close support of the owner and front-desk team.