Senior Manager, Revenue Intelligence Operations, Customer Experience (SaaS)

Location: Remote within Costa Rica, with attendance at stakeholder meetings in the San José office as needed. Applicants permanently located outside Costa Rica may be declined.

Company

hirify.global is a data and AI trust company providing data resilience and security posture management solutions to more than 550,000 customers worldwide.

What you will do

• Lead, coach, and develop a global team of six analysts and program managers supporting Renewals, Customer Success, and the Chief Customer organization.
• Manage intake and prioritization for dashboards, reports, and analysis requests while balancing strategic initiatives and ad hoc business needs.
• Lead renewal forecasting processes and forecast call cadences, and oversee dashboards for churn, renewal risk, expansion opportunities, and executive performance reporting.
• Define Post Sales metrics, validation controls, reconciliation processes, CRM data quality standards, metric logic, data sources, and business rules.
• Represent Post Sales in CRM and quote-to-cash initiatives, including requirements definition, user acceptance testing, risk assessment, and user adoption.
• Drive AI, automation, renewal automation, product lifecycle and migration programs, Post Sales playbooks, planning, territory and coverage design, and continuous improvement.

Requirements

• 7+ years of experience in Revenue Operations, Renewals Operations, Sales Operations, Business Analysis, or a comparable discipline.
• 3+ years of people management experience, ideally leading distributed or multi-regional teams.
• Experience delivering analysis, insights, and recommendations to senior and executive leadership.
• Deep understanding of Post Sales processes, including renewal forecasting, bookings, churn, and expansion metrics.
• Hands-on experience with CRM and quote-to-cash platforms such as Salesforce and the underlying Post Sales data structures.
• Strong analytical skills, advanced Microsoft Excel proficiency, and working knowledge of data visualization principles.
• Experience defining business metrics and establishing validation controls for accurate and consistent reporting.
• Excellent communication, stakeholder management, and prioritization skills, with the ability to manage competing cross-functional requests.
• Experience working in SaaS or subscription-based business models and a hands-on leadership approach combining people development, operational execution, and continuous improvement.

Nice to have

• Experience defining business requirements and leading user acceptance testing for CRM or quote-to-cash implementation or migration.
• Exposure to AI-driven analytics, automation, or predictive modeling in revenue operations.
• Familiarity with sales compensation, quota administration, and territory operations.
• Working knowledge of SQL or data modeling.
• Experience using work management tools such as monday.com for intake, prioritization, and delivery.

Culture & Benefits

• Unlimited paid time off and three global hirify.globale Days for self-care.
• Paid parental leave: eight weeks for all parents and 16 weeks for birthing parents.
• Medical, dental, and vision coverage from day one, plus mental health support and wellness tools.
• 401(k) retirement plan with matching contributions, tax-advantaged spending accounts, and supplemental insurance options.
• Fertility, adoption, surrogacy, veterinary, legal, identity protection, and paid volunteer benefits.
• Professional training, education, online learning platforms, internal meetups, and mentoring.