Key Account Officer (Fintech)

Location: Lagos, Nigeria

Company

hirify.global is an African financial platform providing payments, banking, credit, cross-border, and business management tools to businesses and individuals, with a strong focus on Nigerian digital payments.

What you will do

• Build and maintain relationships with assigned business accounts, understanding decision makers, priorities, product usage, locations, and revenue contribution.
• Maintain contact and visit cadence, documenting conversations, commitments, stakeholder maps, opportunities, risks, and action plans in the CRM.
• Monitor revenue, transaction activity, and product usage; investigate unusual changes and raise risks early.
• Identify customer needs, introduce relevant products, qualify opportunities, and support customer retention and growth.
• Coordinate onboarding, training, product adoption, service recovery, and issue resolution with Business Relationship Managers and internal teams.
• Share competitor and market intelligence with the State or Regional Lead and support local engagement for strategic accounts.

Requirements

• Bachelor’s degree or a relevant tertiary qualification, or equivalent practical experience.
• At least 3 years of experience in B2B account management, banking, fintech, payments, customer success, or field sales.
• Experience managing a customer portfolio and meeting commercial or service goals.
• Confidence working with performance data, CRM tools, structured customer meetings, and field visits.
• Strong communication, problem-solving, and negotiation skills.
• Ability to take ownership of customer issues and follow through across multiple teams.

Culture & Benefits

• People-first culture focused on employee well-being, respect, inclusion, and giving employees a voice.
• Learning and development environment with knowledge sharing, training, and regular internal technical talks.
• Attractive salary, pension, health insurance, annual bonus, and other benefits.

Hiring process

• Preliminary phone call with a recruiter.
• Interview with a credit business lead.
• Behavioral and technical interview with a member of the Executive team.