Operations Research Engineer (AI)

Location: Remote; Toronto, ON, Canada listed; Work From Anywhere Culture

Company

hirify.global is a global IT services and consulting company supporting digital transformation for large enterprises and startups across more than 25 countries.

What you will do

• Research, design, and develop optimization models for contact center workforce planning, scheduling, and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT and own the constraint model end to end.
• Build a production-grade solver service within the Workforce Management platform that meets latency targets for forecast group volumes.
• Define, validate, and monitor schedule quality metrics including coverage attainment, constraint violations, solve time, and solution stability.
• Build tests and validation frameworks for optimization algorithms, focusing on performance, scalability, and accuracy.
• Collaborate with Product, Workforce Management experts, architects, engineering teams, and operational stakeholders to integrate and validate usable optimization services.

Requirements

• 6+ years of professional experience designing and implementing optimization solutions in production environments.
• Hands-on production experience with OR-Tools/CP-SAT or a comparable constraint-programming or mixed-integer-programming solver.
• Strong foundation in linear programming, integer programming, or stochastic optimization.
• Direct experience modeling and solving workforce or resource scheduling problems.
• Experience working with large datasets and solving large-scale optimization problems.
• Proficiency in Java, Python, or C++.
• Experience translating complex business requirements into mathematical models and optimization objectives.
• Strong software engineering skills, including the ability to build production-ready services and validation frameworks.
• Strong analytical, problem-solving, and communication skills.

Nice to have

• Working knowledge of the Workforce Management domain.
• Experience building optimization solutions for workforce planning, scheduling, logistics, transportation, or resource allocation.
• Knowledge of forecasting and decision-support systems.
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot.

Culture & Benefits

• Remote work with a Work From Anywhere culture.
• Health insurance and a comprehensive compensation and benefits package.
• Relocation program.
• Professional development through certification programs, mentorship, talent investment, internal mobility, and internship opportunities.
• Global, multicultural, inclusive, and supportive work environment with regular team-building events.
• Focus on sustainable business practices, community empowerment, fair operating practices, environmental sustainability, and gender equality.