Application Support Specialist (iGaming)

Location: Tbilisi, Georgia; hybrid setup with remote working days.

Company

Setanta Tech powers the technology ecosystem behind hirify.global, including cloud infrastructure, backend systems, and streaming platforms used by sports fans across Europe and Asia.

What you will do

• Investigate escalated helpdesk issues by analyzing application logs, transaction histories, and error reports to identify root causes.
• Use back-office and administrative tools to process refunds, bonuses, and transaction discrepancies.
• Log and track bugs with development and DevOps teams through to resolution.
• Escalate high-priority incidents to the Monitoring Team according to operational protocols.
• Maintain troubleshooting guides, system workflows, and best practices while tracking resolution times and ticket backlogs.
• Collaborate with technical and non-technical stakeholders to improve platform stability, customer experience, and awareness of platform changes and industry regulations.

Requirements

• Hands-on experience in the iGaming or gambling industry is required.
• Familiarity with casino platforms, payment processing, and bonus/refund systems is required.
• Prior experience in application support, technical escalation, or a related role using bug-tracking and incident-management tools.
• Strong root-cause analysis and problem-solving abilities.
• Clear written and verbal communication skills for cross-team collaboration and precise documentation.

Culture & Benefits

• Remote working days.
• Health insurance.
• Special days off for birthdays and healthcare needs.
• Dedicated car service for night shifts.
• Continuous learning opportunities and direct career progression within an expanding engineering team.